Grenoble, June 26, 2024
Press Release
TESSI GROUP BRINGS TOGETHER ITS SUBSIDIARY VILT AND ITS CONSULTING & INTEGRATION DIVISION, STRENGTHENING VILT AS A LEADING GLOBAL CX (CUSTOMER EXPERIENCE) & EX (EMPLOYEE EXPERIENCE) PLAYER.
This new entity, bringing together all consulting and integration activities in the field of information and customer journey management, will retain the VILT brand name.
Acquired two years ago, VILT is recognized for its expertise in Customer Experience (CX), Employee Experience (EX), and the integration of advanced technological solutions. Tessi's Consulting & Integration division is known for its unique know-how in Customer Communications Management (CCM), consulting, and systems integration.
This merger is part of Tessi's strategy to accelerate the growth of its international activities and strengthen its technological innovation. The combination of the two entities (which will retain the VILT brand) creates an organization of over 450 people, spread across 6 countries (France, Switzerland, UK, Spain, Portugal, and Brazil), serving customers in over 25 countries, and offering a unique and comprehensive range of solutions and services from auditing, consulting, and training to technology integration.
VILT will deploy its in-depth expertise in artificial intelligence (AI) to improve customer experiences (CX) and optimize employee operational efficiency (EX), serving players in financial services, insurance, the public sector, and other fields, on platforms and solutions ranging from Enterprise Content Management (ECM) to Digital Experience (DX) and Customer Communications Management (CCM).
An offering in tune with a fast-growing market
The combined market for consulting and integration in the field of enterprise information management and customer experience is booming, driven by the digital transformation of businesses and the growing adoption of AI within organizations. The accelerated creation and dissemination of data within companies is creating new needs in terms of solution integration.
VILT: solutions powered by the Tessi group's expertise in data and customer journey management
VILT positions itself on the markets where it operates as a global player with local proximity, offering customers a local presence, supported by on-site, nearshore, and offshore teams and a comprehensive offering. This geographic proximity enables VILT to offer high-value-added consulting services and efficient integration while guaranteeing optimal quality and customer experience.
VILT will also leverage Innovation&trust, the Tessi Group's digital factory, which offers interoperable solutions to meet specific customer needs, as well as the Group's other entities, such as Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) to bring more value to customers.
"This fusion represents a huge opportunity for our customers and potential customers, as we now have a more complete offering, including the unique combination of 100% digital Digital Experience (DX) solutions and Customer Communications Management (CCM) solutions that include print, creating a holistic vision of the Customer Experience. Not to mention a strengthened international presence, with the perfect combination of local, nearshore, and offshore capabilities. This is also an important step for the Tessi Group in its international growth strategy"
says Tiago Gavinhos, CEO of VILT.